Terms of service

OVERVIEW

Welcome to The Relief Library. The terms “we,” “us,” and “our” refer to The Relief Library. The Relief Library operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience.

The Relief Library is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced here, describe your rights and responsibilities when you use our website, purchase our products, or access our digital downloads.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.

To use the Services, including browsing our online store or purchasing any products we offer, you may be asked to provide certain information, such as your name, email address, billing information, and payment information.

You represent and warrant that all information you provide is correct, current, and complete.

You are responsible for maintaining the security of any account credentials and for all activity connected to your account.

SECTION 2 — OUR PRODUCTS

The Relief Library provides digital products, including downloadable PDFs, scripts, guides, worksheets, and related resources designed for reflection, communication support, and everyday emotional wellness.

Our products are not therapy, medical advice, legal advice, crisis support, or a substitute for professional care.

We make every effort to describe our products accurately. However, product appearance, colors, formatting, or previews may appear differently depending on your device, screen settings, or software.

All product descriptions, pricing, and availability are subject to change at any time without notice.

SECTION 3 — DIGITAL PRODUCTS AND DELIVERY

Unless clearly stated otherwise, all products sold by The Relief Library are digital products.

No physical products are shipped.

After purchase, customers receive access to their digital download by email. Customers are responsible for entering the correct email address at checkout.

If you have trouble accessing your download, please contact us at support@therelieflibrary.com.

SECTION 4 — ORDERS

When you place an order, you are making an offer to purchase. The Relief Library reserves the right to accept or decline your order for any reason at its discretion.

Your order is not accepted until payment has been received and processed.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after a digital product has been delivered.

Your purchases are subject to our Refund Policy.

SECTION 5 — PRICES AND BILLING

All prices are listed in U.S. dollars unless otherwise stated.

Prices, discounts, and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be shown in your order confirmation email.

You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our store.

SECTION 6 — REFUNDS

Because The Relief Library sells instant digital downloads, all sales are final once the file has been delivered.

If you experience a technical issue accessing your file, please contact us at support@therelieflibrary.com and we will help resolve it.

Duplicate charges, incorrect charges, or file delivery issues that cannot be resolved may be reviewed on a case-by-case basis.

Please see our Refund Policy for more information.

SECTION 7 — PERSONAL USE ONLY

Your purchase is for personal use only.

You may not copy, resell, redistribute, share, upload, reproduce, modify, or claim any part of our products as your own.

You may not use our products to create competing products, templates, guides, scripts, workbooks, or paid resources.

SECTION 8 — INTELLECTUAL PROPERTY

Our Services, including but not limited to all text, images, graphics, designs, downloads, product names, logos, brand materials, website content, and digital products, are owned by The Relief Library or its licensors and are protected by copyright, trademark, and other intellectual property laws.

These Terms permit you to use our Services and products for personal, non-commercial use only.

You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, sell, or transmit any material from our Services or products without our prior written consent.

The Relief Library name, logo, product names, designs, and slogans may not be used without written permission.

SECTION 9 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to tools, apps, payment processors, platforms, or services offered by third parties.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind.

Your use of third-party tools is at your own risk and subject to the terms and policies of those third parties.

SECTION 10 — THIRD-PARTY LINKS

Our Services may contain links to websites or platforms operated by third parties.

We are not responsible for the content, accuracy, privacy practices, or policies of third-party websites. If you choose to access third-party websites, you do so at your own risk.

SECTION 11 — RELATIONSHIP WITH SHOPIFY

The Relief Library is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with The Relief Library.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of sales between you and The Relief Library, including any injury, damage, loss, or claim related to purchased products or services.

SECTION 12 — PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Because our Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services.

By using the Services, you acknowledge that you have read our Privacy Policy.

SECTION 13 — EMAIL AND MARKETING

When you make a purchase or sign up for our email list, you may receive emails related to your order, downloads, updates, marketing, and future products from The Relief Library.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in those emails.

We may still send non-marketing emails related to your order, account, purchase, or customer support request.

SECTION 14 — FEEDBACK

If you submit ideas, suggestions, feedback, reviews, comments, or other content to us, you grant us permission to use, reproduce, modify, publish, distribute, and display that feedback for business, marketing, and service improvement purposes.

You are responsible for ensuring that any feedback you provide does not violate the rights of any third party.

SECTION 15 — ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate.

SECTION 16 — PROHIBITED USES

You may not use our Services or products for any unlawful or harmful purpose.

You agree not to:

• violate any laws or regulations
• infringe upon our intellectual property rights or the rights of others
• upload or transmit viruses or malicious code
• attempt to interfere with the operation or security of our website
• scrape, copy, extract, resell, or exploit any portion of our Services
• impersonate another person or entity
• use our products or content to create competing products or services
• misuse our checkout, payment, download, or support systems

We reserve the right to refuse service, cancel orders, or restrict access if we believe someone is misusing our website, products, or Services.

SECTION 17 — PRODUCT RESULTS

Our products are designed to provide helpful words, scripts, prompts, and reflection tools.

We do not guarantee any specific emotional, personal, relationship, financial, professional, medical, or legal outcome from using our products.

You are responsible for how you choose to use the information, scripts, and tools provided.

SECTION 18 — DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided “as is” and “as available” without any warranties or conditions of any kind, either express or implied.

We do not guarantee that your use of the Services will be uninterrupted, timely, secure, or error-free.

Some jurisdictions limit or do not allow the disclaimer of implied warranties, so some of the above disclaimers may not apply to you.

SECTION 19 — LIMITATION OF LIABILITY

To the fullest extent permitted by law, The Relief Library shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the Services or products purchased through the Services.

This includes, without limitation, damages related to lost profits, lost revenue, lost data, replacement costs, or any similar damages.

SECTION 20 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless The Relief Library, Shopify, and our affiliates, partners, employees, contractors, service providers, and licensors from any claims, damages, losses, liabilities, or expenses arising from your breach of these Terms or your misuse of the Services.

SECTION 21 — TERMINATION

We may terminate or restrict your access to the Services at any time if we determine that you have violated these Terms or misused our website, products, or Services.

The sections related to intellectual property, personal use, refunds, disclaimers, limitation of liability, and any other provisions that should reasonably survive termination will continue to apply.

SECTION 22 — GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide Services shall be governed by and construed in accordance with the laws applicable to the jurisdiction where The Relief Library operates.

SECTION 23 — CHANGES TO TERMS OF SERVICE

We may update these Terms of Service from time to time. Updates will be posted on this page with a revised “Last updated” date.

Your continued use of the Services after any changes are posted constitutes acceptance of those changes.

SECTION 24 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

support@therelieflibrary.com